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Mall Operations Assistant Job Description | Duties, Skills, and Requirements

Mall Operations Assistant Job Description

A Mall Operations Assistant provides essential support in ensuring smooth day-to-day mall operations. This role assists in coordinating tenant concerns, monitoring mall facilities, responding to incidents, and supporting administrative tasks related to operations, maintenance, safety, and customer service. They work closely with the Operations Supervisor, security, housekeeping, and technical teams to maintain a safe and efficient mall environment.

Mall operations assistants play a critical role in helping maintain good tenant relationships, ensuring compliance with mall policies, and delivering excellent customer service to shoppers and visitors.

Key Responsibilities

  • Assist in daily mall inspections and monitor cleanliness, safety, and facility conditions.
  • Coordinate and respond to tenant concerns, repair requests, and operational issues.
  • Support mall events, promotions, and marketing activities when assigned.
  • Prepare reports on incidents, maintenance concerns, and operational findings.
  • Ensure tenants comply with mall rules, regulations, and safety protocols.
  • Coordinate with security, housekeeping, and engineering teams for operational needs.
  • Assist in crowd control, customer inquiries, and overall mall customer service.
  • Support administrative tasks such as documentation, permit processing, and filing.

Required Skills & Qualifications

  • Strong communication and interpersonal skills.
  • Customer service-oriented and professional behavior.
  • Ability to multitask and handle fast-paced environments.
  • Basic knowledge of mall operations or facility management is an advantage.
  • Computer literate (MS Office, email, reporting tools).
  • Critical thinking and problem-solving abilities.
  • Willingness to work shifting schedules, weekends, and holidays.

Educational Requirements

  • College level or college graduate of any course (business, HRM, or related fields preferred).
  • Experience in retail, mall operations, customer service, or property management is an advantage.
  • Fresh graduates are welcome to apply.

Sample Job Posting

We are seeking a proactive and dependable Mall Operations Assistant to join our team. The successful candidate will assist in mall inspections, tenant coordination, customer service, and operational support to ensure an excellent shopping environment.

  • Location: [Mall Location]
  • Employment Type: Full-time
  • Schedule: Shifting schedules / Weekend & holiday shifts
  • Salary: [Insert Salary Range]

Interested applicants may send their resume to [Email Address] or apply directly at [Mall Office Address].

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