Mall Admin Staff Job Description | Duties, Skills, and Requirements

Mall Admin Staff Job Description

A Mall Admin Staff provides administrative and operational support to the mall's management team. They assist in documentation, tenant coordination, customer service, scheduling, reports preparation, and day-to-day office tasks that help ensure smooth mall operations. This role requires strong organizational skills, communication ability, and attention to detail.

Mall admin staff work closely with the operations team, tenant relations officers, finance, marketing, and customer service departments. They serve as a vital link between mall management, tenants, and customers by ensuring timely processing of documents, permits, and communication.

Key Responsibilities

• Provide administrative support to mall management and operations teams.
• Assist in preparing reports, memos, letters, and documentation required by management or tenants.
• Handle tenant inquiries, requests, and follow-ups regarding permits, billing, and mall policies.
• Manage filing systems, records, and communication logs.
• Coordinate with different mall departments to relay important updates and instructions.
• Process requests such as gate passes, work permits, and tenant documentation.
• Assist in scheduling meetings, preparing minutes, and organizing official records.
• Support mall events, programs, and marketing activities when needed.
• Provide front office or customer service assistance whenever required.

Required Skills & Qualifications

• Strong communication (oral and written) and interpersonal skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Organized, detail-oriented, and able to manage multiple tasks.
• Customer service skills and professional demeanor.
• Ability to work in a fast-paced environment and adapt to shifting priorities.
• Knowledge of administrative processes and documentation handling.
• Willingness to work shifting schedules, weekends, and holidays if necessary.

Educational Requirements

• College graduate of any business-related course (Business Administration, Management, HRM, Marketing, etc.).
• Experience in mall administration or office administration is an advantage.
• Fresh graduates are welcome to apply.

Sample Job Posting

We are looking for a dedicated and organized Mall Admin Staff to join our team. The successful candidate will handle administrative tasks, coordinate with tenants, prepare documents, and support the daily operations of the mall office.

• Location: [Mall Location]
• Employment Type: Full-time
• Schedule: Monday to Saturday / Shifting (as required)
• Salary: [Insert Salary Range]

Interested applicants may submit their resume to [Email Address] or proceed to [Mall Office Address] for walk-in applications.